dek88 Privacy Policy

dek88 is a trusted online gaming platform that provides live casino, sports betting, and slot games for players in Bangladesh. We place the highest priority on our users' privacy and are committed to ensuring the security of their personal information.

This privacy policy ("Policy") informs you about the use, processing, and protection of information collected through the dek88 website and all related services. This policy applies to all our users — from registered members to general visitors.

By continuing to use our platform, you are considered aware of and in agreement with the terms described in this policy. If you have any questions, please contact us through our 24/7 live chat support.

3.1 Service Delivery and Operations

• Completing account registration and identity verification
• Processing deposits, withdrawals, and financial transactions
• Keeping the gaming environment running smoothly
• Delivering bonuses, promotions, and rewards
• Managing the VIP program and providing member benefits

3.2 Security and Fraud Prevention

• Detecting unauthorized access to accounts and fraudulent activity
• Preventing money laundering and illegal financial activity
• Enforcing responsible gaming policies and setting necessary limits
• Monitoring system security and addressing cyber threats

3.3 Communication and Customer Support

• Sending important account-related notifications
• Providing transaction confirmations and receipts
• Responding to support requests
• Informing you about promotional offers and updates (subject to your consent)

3.4 Service Improvement and Analytics

• Improving platform performance and user experience
• Analyzing gaming preferences to provide personalized service
• Identifying and resolving technical issues
• Planning new features and services

4.1 Retention Period

We retain your personal information only for as long as it is necessary to provide services or fulfill legal obligations. Generally:

• Active account data — for as long as the account remains active
• Financial transaction records — for the period required by legal obligations
• Closed account data — for as long as necessary after account closure
• Communication and support records — for a minimum of five years

4.2 Security Measures

dek88 follows industry-standard technologies and processes to protect your information:

• SSL (Secure Socket Layer) encryption — for all data transfers
• AES-256 encryption — for sensitive data stored in the database
• Two-Factor Authentication — for account security
• Regular security audits and vulnerability testing
• Restricted staff access — only authorized personnel can access your information
• Firewall and intrusion detection systems

5.1 Service Partners

To deliver our services, we work with the following partners and may share limited information where necessary:

• Payment processors (bKash, Nagad, Rocket, Upay) — to confirm transactions
• Identity verification service providers — to complete the KYC process
• Technology and infrastructure providers — for platform operations
• Game software suppliers — for an uninterrupted gaming experience

These partners operate under strict confidentiality agreements and may use the information only for the specified purpose.

5.2 Legal Obligations

We may be legally required to disclose information in the following situations:

• In the case of a court order or judicial process
• At the request of a government investigation or law enforcement agency
• In investigations of financial crime or fraud
• To comply with applicable laws and regulations

5.3 Business Restructuring

In the event of business restructuring, merger, or asset transfer, user information may be transferred. In such situations we will notify you in advance and inform you about the new party's privacy policy.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. dek88 uses the following types of cookies:

• Essential cookies: To ensure the basic functionality of the platform (login sessions, security)
• Functional cookies: To remember your preferences and settings (language, game preferences)
• Analytics cookies: To monitor site usage and help with improvements
• Security cookies: To detect fraud and protect accounts

6.2 Cookie Management

You can control or disable cookies by changing your browser settings. Please note that disabling some cookies may limit certain features of the platform. Essential cookies are always active because they are necessary for the core functionality of the platform.

dek88 is an adult gaming platform and our services are strictly limited to users aged 21 and above. We do not intentionally collect or process any personal information from minors (under 21).

Each user's age is verified at the time of registration. If we find that a person has provided false information in their age declaration, we will immediately suspend their account and delete the collected data.

If you believe a minor is using our platform, please notify our support team immediately.

dek88 may review and update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a clear notice after you log in to the platform
• Changing the "Last Updated" date on this page

Continued use of our services after any changes will be considered as your acceptance of the new terms. If you have any concerns about policy changes, please contact the support team.